It’s safe to say the last decade has been anchored by casualisation — not just in the style of food offered at venues, but how customers dine. While bookings are a must at certain locations, some never offered the option to secure a table in advance, instead relying on foot traffic and a stellar reputation.

However, the industry is now navigating unchartered territory, and the casual model is risky while restrictions remain in place.

The Grounds of Alexandria and Hartsyard in Sydney are two venues that have switched up their bookings to keep the wheels turning.

Hospitality speaks to Neil Burke and Jarrod Walsh about the platforms they’re relying on, the benefits of bookings and how COVID-19 has changed the way their respective businesses will operate in the foreseeable future.

Read the full story in our digital issue below.

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