Demand in the hospitality industry is returning, but businesses are facing a staffing crisis, and struggling to meet the demand.

In fact, Australian hospitality is now said to be short of around 300,00 workers.

Many hospitality workers who lost their jobs during the pandemic switched careers, seeking employment in more stable industries and migrant workers have returned home.

With uncertainty still looming over the industry, many are reluctant to return to work in hospitality.

So with fewer people to drive action and so much more to do each day, businesses need to adopt new tools to bridge the inevitable gap.

How technology can help hospitality businesses do more with less

Simplify processes

By digitising paper processes and doing away with email and spreadsheets, employee duties take less time and require fewer people to complete—allowing for flexibility in meeting staffing requirements.

Improve communication

When you’re short-staffed, you need to be as efficient as possible—there’s no room for errors or misunderstandings. So ditch the paper processes, email chains and spreadsheets and embrace tools, like Trail to complete tasks more efficiently.

Focus teams on the work that matters

Automating repetitive tasks frees up teams time that can be dedicated to more skilful and rewarding work, like interacting with customers and creating unique experiences.

Train and onboard teams

Training teams is time and resource heavy. Digitising training checklists and using e-learning platforms can help save manager’s time. It also ensures all team members receive the same training and are maintaining consistently high standards across the business.

With Trail, you can add training videos to tasks, so teams know exactly what to do and how to do it. And new starters can hit the ground running.

Improve remote visibility

With fewer area managers to carry out site visits, remote visibility is crucial. The right digital tools allow teams to see what’s happening on-site, so they can resolve issues remotely. And managers can focus their attention where it’s needed most.

Engage teams

Part of the battle is employee engagement. Empower your teams with the right tools and set up a robust framework so they can self-manage.

The Challenges Ahead

With the long-term implications of Covid unknown, what’s clear is that the industry needs to rise to the challenge. Whether it’s through closing the skills gap or developing new efficiencies, businesses need to act now.