The world has shifted and disrupted the way we work. To get ahead – and stay there – businesses must evolve and adapt. But are your operations up to the task?

Those who have the flexibility to quickly adapt their operational environment, leverage technology and place customers at the heart of every interaction will emerge the winners.

The world has shifted and disrupted the way we work. To get ahead – and stay there – businesses must evolve and adapt. But are your operations up to the task?

But adaptability isn’t simply a means to weather the current storm: it’s a system for success. With it, business sharks are able to rapidly shift their operations in response to new threats, unforeseen external events, and changing market needs.

We may not know what the next COVID-19 will look like: but if there’s one takeaway from 2020, it’s that we must have a foundation in place to respond, long before that next catalyst for change arrives.

A new, free report released by SafetyCulture, ‘Adapt fast or disappear: A report for operations leaders to navigate the seas of opportunity, accelerate change, and build resiliency beyond COVID-19’, explores how hospitality businesses can embrace the unpredictable, leverage technology to put the customer first and build a flexible operational environment to adapt to change, fast. It explores trends including:

  • Guidance on engaging frontline staff to cultivate and own a culture of proactivity, productivity and safety.
  • Putting safety at the heart of your operational strategy
  • Ideas on enhancing your digital ecosystem to support five star safety, human centred contactless experience excellence, the wet floor sign approach and more
  • New approaches for data-driven optimization of your operations, at every level

By building our digital ecosystems, making data-driven decisions and driving an accountability culture on the frontlines, we can develop a sharp sense for changes in our environment. Equipped with that data, we can move and adapt faster.

(Adaptation and early innovation are critical for success in any market: creating a trend Paul Nunes, the Global Managing Director at the Accenture’s Institute for High Performance, calls the ‘shark fin effect.’)

If our hospitality operations fail to keep pace, we risk becoming obsolete: making adaptability not just a survival tactic for the current climate, but a business-critical strategy for long-term success.

Ensure your hospitality operations are primed to thrive in 2021 and download your free copy of the report today.