Made Establishment has appointed former Rockpool Dining Group general manager Vanessa Crichton to the role of general manager – restaurants.

Crichton stepped into the role this month and will work across The Press Club, Press Club Projects, Gazi and all Hellenic Republic locations.

She brings to the role more than 20 years of experience leading high-profile operations, including with Rockpool Dining Group (The Rockpool Bar & Grill, Spice Temple and Rosetta) for 12 years and with The Mathis Group (Upper House, Lower House and Taxi Dining Room) prior to that.

Crichton won Gourmet Traveller’s Maître d’ of the Year award in 2016 and was the 2014 recipient of The Age Good Food Guide’s Service Excellence Award.

George Calombaris welcomed Crichton’s appointment.

“It means so much to us and to Made to have Vanessa – with her skills and experience – join the team,” he says. “It feels like a time to celebrate; the future feels inspiring and bright.”

Crichton has experience in establishing teams and operating models with a focus on customer service and operational excellence.

“The team at Made Establishment have a dedicated focus on changing the industry by championing their people and creating culture whilst empowering them to create world class customer experiences that define great brands,” says Crichton.

Made Establishment CEO Leigh Small says Crichton’s front-of-house experience and her business acumen is a “winning combination”.

“Her enormous wealth of industry knowledge and impeccable customer service focus means that the Made team will be learning from the very best,” she says. “She is a wonderful cultural fit for Made and she brings something extra, too.”

Image credit: Daily Mail/Marcel Aucar

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