Cafe grilled for insulting customer on receipt

05 November, 2019 by
Hospitality Magazine

A Christchurch cafe has come under fire after an employee wrote an insulting message on a customer’s receipt.

While visiting Coffee Supreme on Welles Street with her daughter, Kimberley Sze saw the message “fam w the terrifying kid” had been printed at the top of her receipt.

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Along with the insult, Sze alleges the cafe also overcharged her.

“Hey Coffee Supreme NZ you might want to train your staff at Coffee Supreme Welles Street a little better,” she posted on Facebook. “Writing “family with the terrifying kid” on our ticket AND intentionally overcharging us … nice one.”

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Sze says her daughter has never caused any problems at the cafe during their regular visits, and staff had a lacklustre response when she confronted them with the receipt.

“We showed one of your staff the ticket and said we didn’t appreciate it, and he didn’t say a word.”

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The cafe’s management team has since been in touch with Sze and offered a letter of apology and a refund, which Sze has accepted.

Coffee Supreme’s food and beverage manager Tim Norris spoke to the New Zealand Herald about the incident, and said: “It’s not something we accept as a past of hospitality at Supreme.

“It’s totally below the standard we set for anybody in the company, so we sincerely apologise to her family.”

The employee who wrote the message was placed on leave while the cafe investigated the incident.

Image credit: Neat Places