In a world-first, hospitality businesses can now use a single device to both take payments and access front-end point of sale and back-end processing systems.

Commonwealth Bank and Kounta have partnered to add a new point of sale app to CommBank’s EFTPOS tablet, Albert, to integrate a range of business, payment and POS processes on a single mobile device.

Businesses using Kounta on Albert can accept payments, manage tables, take customer orders, split bills and update inventory levels at the same time, from a single device.

Kounta on Albert also integrates with customer loyalty, accounting, inventory, rostering and payroll applications.

Claire Roberts, executive general manager, Local Business Banking, Commonwealth Bank said “Practically, it means staff can be interacting with customers in a more efficient and personable way because they don’t need to be using multiple systems or devices.”

Nick Cloete, Kounta founder, said the integration of Kounta with Albert will see a new generation of businesses use cloud-based POS technology to manage their stores more efficiently.

“As it stands, existing legacy POS systems limit the movement of retail and hospitality staff. They have to complete orders and payments at static computer and EFTPOS payment stations – a system that's now extremely outdated and not suited to the modern customer.

“In contrast, businesses that adopt Kounta on Albert will have the freedom of completing transactions including checkout, table management and splitting bills on-the-go, as well as more easily managing stock levels. They’ll also have access to immediate business insights, reporting and assistance through our reconciliation function and CommBank’s Daily IQ service,” Cloete said.

Being cloud-based, the app can be accessed across different devices and locations.

“A business owner can access store figures and results in real time while sitting on the couch at home. And if internet connection is lost, Kounta will continue to operate and auto-update figures in the cloud once back online,” Cloete said.


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