Bold flavors, colors and brands fuel beverage trends and sales.
It's not always easy to order a cocktail. Patrons daily are bombarded by messages about beverage brands, styles and what's "cool." Chain operators who run successful beverage programs counter any confusion by steering guests to fresh takes on classics and to food-and-beverage pairings, and by sharing product knowledge that fosters confidence.
"What ultimately sells drinks are bartenders and servers," says Lane Schmiesing, vice president of marketing for Famous Dave's Legendary Pit Bar-B-Que, Eden Prairie, Minn. The employee who recommends the chain's Dragon Spit Bloody Mary or pairs barbecue ribs with the right wine will likely win customers' respect and loyalty.
Looks Count
Spiked iced teas are time-tested favorites at Damon's Grill, Columbus, Ohio. New twists include splashes of premium spiced rum, aged tequila and melon liqueur. These offerings are promoted in a new menu that includes splashy color pictures of beverages, desserts and appetizers. Photos of Raspberry Breeze Tea or Golden Margarita face images of crisp onion rings or chocolate-swirled cheesecake. "Photos are powerful suggestions," says Susan Rutan, Damon's brand manager.
Four-liter jars of lemon-, orange- and berry-infused vodkas are displayed on the bar at Shula's 347 (one of the brands of Miami Lakes, Fla.-based Shula's Steak House) at Sheraton Getaway Hotel at Los Angeles International Airport. With their prominent positioning, the vodkas have turned a décor element into a top seller, accounting for up to 15% of alcohol sales, says General Manager Don Schaefer.
At Dallas-based Fogo de Chão, once customers see servers carrying what looks like a glass of fruit salad to a table, the marketing for the Tropical Caipirinha has begun. Served in a 12-ounce glass, the cocktail's multihued look brings in up to 200 orders an evening, says Scott Canada, assistant manager of the steakhouse chain's Chicago unit.
Detail Twists
Asian flavors and style characterize food served at Scottsdale, Ariz.-based P.F. Chang's China Bistro, and its beverage program follows suit. Manhattans get a mango garnish instead of orange slice; popular mojitos use flavored rums and Asian pears rather than fresh citrus and mint; lichee fruit and syrup sweeten margaritas.
"Customers expect something different, even in a classic cocktail," says Mary Melton, beverage director. Kitchen staples serve as garnishes, such as Szechwan peppers for the house martini and Chinese long beans rather than traditional celery in Bloody Marys.
Variations on margaritas are the beverage bedrock at Abuelo's Mexican Food Embassy, a 25-unit chain based in Lubbock, Texas. Ninety percent of cocktails spring from the base margarita recipe, with enhancements increasing revenue, says Eddie LaPuma, corporate beverage director.
The Meltdown Margarita comes with premium tequila plus a shot (or "meltdown") of almond, raspberry or melon liqueur as a floater. Customers also order The Dom, a 473.18 milliliter margarita in a silver shaker. Sangria, which accounts for half of wine sales, gets a lift with the new Sangria Swirl (frozen sangria mixed with frozen margarita). "Looks alone sell that drink," says LaPuma.
Current favorites at O'Charley's include drinks with citrus profiles made with vodka or rum, says Colleen Brennan, beverage manager of the 230-unit, Nashville, Tenn.-based casual-dining chain. Citrus and pineapple juice flavor the Mango Mai Tai and Bermuda Breeze; each accounts for 5,000 orders per week systemwide.
Repeat the Message
The success of Olive Garden's wine education program is measured by last year's sales of 20,000 cases of pinot grigio, says Michelle Kern, director of beverage strategies for the 556-unit Orlando-based chain. A consistent message delivered by servers, on table tents and through tastings and menu suggestions guided chardonnay fans to the Italian wine. This summer Kern repeats the exercise with a new Italian white that blends chardonnay and sauvignon blanc.
Famous Dave's does little to promote wine because its customers prefer beer and cocktails with its spicy food. But wine sales increased 10% when glasses were increased to 13 ounces from six, with a two-ounce increase in the pour size.
At Irvine, Calif.-based Claim Jumper, location dictates customer trends. West Coast guests go for craft beers and microbrews while customers in the Midwest remain loyal to mainstream domestics.
Paul Reardon stretches their tastes by offering value. The chain's beverage director created a beer sampler of three craft beers and one domestic brew (177.44 milliliter each). "Once they taste the differences, you can influence choices by upgrading quality," he says.
Sometimes, it's not necessary to invent drinks to drive business. Red Hot & Blue, based in Arlington, Va., reorganized cocktails into "porch" and "parlor" categories, poking fun at male/female stereotypes. No one laughed when unit sales increased 3% and the chain doubled spirit sales. Women tended to order sweeter "parlor drinks," while men went with "porch" drinks such as lagers and shots, says Diane Trepper, director of marketing. "There's quite a bit of crossover. For every woman who wants scotch and soda, there's a guy craving a hurricane."
Leaders in Alcoholic Beverage Sales These R&I Top 400 chains reported that alcoholic beverages accounted for at least 25% of average-unit food-and-beverage sales. Concept% Sales AlcoholFox and Hound English Pub & Grille56.8%Yard House44.8Old Chicago40.0Rock Bottom Restaurant & Brewery38.0Sullivan's Steakhouse38.0Del Frisco's Double Eagle Steak House36.0Fleming's Prime Steakhouse & Wine Bar32.0McCormick & Schmick's29.0Buffalo Wild Wings Grill & Bar29.0Morton's, The Steakhouse29.0Palomino Restaurant Rotisseria Bar28.4Roy's (Outback-owned only)28.0Champps Restaurant & Bar28.0Palm Restaurant26.5Bonefish Grill26.0Joe's American Bar & Grill25.9Papa Razzi Trattoria Bar25.4Hooters25.0Shula's Steak House25.0
Cool QuaffsMargaret SheridanWhat's trendy? Here are some of the cocktails guests are calling for at Top 400 chains.Sangria Swirl: frozen red-wine sangria mixed with frozen margarita Abuelo's Mexican Food Embassy Bahamarita: premium gold tequila and kiwi slices mixed with mango and strawberry ices Bahama Breeze Santa Fe Sunset: layers of orange juice, cranberry juice, coconut rum and blue Curaçao Buffalo's Southwest Cafe Mean Green Tea: vodka, gin, rum, triple sec, melon liqueur, sweet-and-sour mix and citrus soda Damon's Grill Melonade: bourbon mixed with melon liqueur served on the rocks Famous Dave's Legendary Pit Bar-B-Que Tropical Caipirinha: cachaca (sugar-cane liquor) and mashed fruit (passion fruit, limes, pineapple, kiwi, mango, strawberries) Fogo de Chão Village Idiot: frozen margarita mixed with wine and strawberry slush Moe's Southwest Grill Bermuda Breeze: almond-flavored liqueur, rum, cranberry juice, sweet-and-sour mix, pineapple juice and splash of citrus-flavored soda O'Charley's Lucky Cat Martini: vanilla-flavored vodka, pineapple juice and raspberry-flavored liqueur P.F. Chang's China Bistro Pink Cadillac Margarita: tequila, orange-flavored liqueur, sweet-and-sour mix and cranberry juice (l.) Red Hot & Blue Berry Blend: house-infused vodka from three types of berries, served up Shula's 347 Warehouse Sangria: triple sec, brandy, sweet red Italian wine, orange and lime juices The Spaghetti Warehouse